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Technical Service Manager Sweet Flavors Europe, Milton Keynes

Research and Development
004946 Requisition #

Technical Service Manager

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The successful candidate will lead the Sweet Flavors Europe Technical team; being a towering strength in delivering a pipeline of projects successfully and setting the strategy for product introductions & innovation requirements. The preferred candidate will be self-motivated, a natural leader and developer of people and have a questioning, challenging mind-set. They will enjoy working in a multi-discipline, cross-site team and be comfortable in joining Sales Account Managers in presenting to customers.


The essential duty is delivering the fast-moving pipeline of projects through a team of ca. 7 people, mainly based in Milton Keynes, which consists primarily of applications technologists. In specific, the candidate :

  • Manages the Sweet Applications team and multiple customer projects and department activities; manages multiple constantly changing priorities through organization and team orientated leadership strategies to ensure that projects are completed appropriately in a timely manner; focuses resources on meeting the objectives set by the Technical Director
  • Determines feasibility of project objectives and timelines; communicates expected outcomes and/or alternatives to sales team; supports business unit strategic objectives 
  • Identifies and focuses resources on new technologies, ingredients, processes and food/flavor trends that will provide innovative solutions to customer and industry challenges; recognizes problems and gathers and interprets significant data to find creative solutions to complex issues; well versed in Sensient product portfolio.
  • Identifies longer-term projects – product ranges, plant process improvements, innovation requirements – and to runs these through cross-functional teams or through influence of other teams.
  • Utilizes good communication skills, both written and oral; develops and delivers presentations to customers, internal colleagues and management; organizes and prepares comprehensive reports of technical plans, progress and future work; ensures Beverage libraries are well maintained and accessible.
  • Serves as a technical resource for customers and internal teams; assists the customer by providing solutions for their product/process opportunities; educates customers on Sensient resources and technologies.
  • Collaborates with Sensory, Analytical, Purchasing, Planning, Quality, Production, Regulatory and other departments to provide technical support and obtain assistance when needed; acts as internal advocate for customers in answering urgent customer queries.
  • Collaborates with Sensient’s global sites to share technologies and information. Coordinates support for International customers between International sites. 
  • Collaborates closely with Marketing to facilitate the launch of joint Marketing/Applications initiatives to our customers and to the broader Sales Team
  • Ensures a safe and professional working environment for technical staff; serves as or appoints liaison to Technical Safety Committee; complies with government and company safety directives
  • Comprehends individual staff abilities and strengths to best allocate resources to project work; develops technical and professional abilities of staff members through mentoring/coaching, counseling, feedback and personal development plans; recruits new team members.


  • Leadership, development and mentoring skills.
  • Ability to lead remote teams.
  • Communication skills at a level to enable effective cross-functional and global collaboration.
  • Towering strength in delivering through (Sensient) Systems
  • Strategic outlook and ability to set product range and innovation needs.
  • Appreciation of regulatory and compliance frameworks of flavours and food industry.
  • Ability to work within short time-frames, stay focused under pressure and translate results directly into new products which meet our customer’s requirements.


A Bachelor's degree in Chemistry or Food Science/Technology is preferred.

At this level, the most important criteria are competencies commensurate with a long and varied career which includes project management, successful working through systems and line management.


Sensient Flavors & Fragrances Group develops, manufactures and distributes flavor and fragrance systems that are found in thousands of consumer products worldwide. The company's specialty systems are essential components of food, beverage, household and personal care products. Sensient's value-added flavors and fragrances enable our customers to excel in highly competitive global markets. The Flavors & Fragrances Group is located in Hoffman Estates, Illinois.


Sensient Technologies Corporation is a leading global manufacturer and marketer of colors, flavors, and fragrances. Sensient employs advanced technologies at facilities around the world to develop specialty food and beverage systems, cosmetic and pharmaceutical systems, inkjet and specialty inks and colors, and other specialty and fine chemicals. The Company's customers include major international manufacturers representing most of the world's best-known brands.  Sensient is headquartered in Milwaukee, Wisconsin.

As a dynamic and diversified global leader, we offer an excellent salary and comprehensive benefits package.  For more information, visit our website at http://www.sensient.com


Equal Opportunity Employer

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